Frequently asked questions about passe-partouts

Our passe-partouts are unique for three key reasons. First, we use strong, acid-free, top-quality board (1.7 mm thick), so your art and memories will stay beautiful for years without fading. We also use unique cutouts: not standard rectangles, but organic and playful shapes created with a special machine. This gives your artwork a truly unique character. And finally, all our passe-partouts are designed and made in the Netherlands. This ensures you receive a quality product made with a lot of care and love!

Ah, the name! "TOON" is actually a nod to "showcasing" all your favorite memories and artwork. Because let's be honest, they're way too good not to share, right?

And have you taken a closer look at our logo? It features two little eyes! They symbolize truly, attentively "looking" at your precious memories, so they have a place to be fully admired.

The addition of "atelier" represents the creativity, craftsmanship, and custom-made character of our mats. It's the place where ideas come to life and where we lovingly and meticulously frame your story. Our mission is to capture your unique tone in a mat!

For a healthy dose of TOON inspiration, be sure to check out our social media channels. Follow us on Instagram and TikTok (@ateliertoon) !

We'll share not only the best new content, but also helpful tips for showcasing your art and memories in the most creative ways. Think unique combinations, behind-the-scenes peeks, and plenty of ideas to make your space even more personal. See you there!

Placing an order is a breeze! Choose the shape, color, and dimensions that perfectly suit your creative project. Add it to your cart and follow the steps in the checkout process. And if you're a bit lost in the world of sizes and centimeters, don't worry! Our "Sizes & Measurements" section is ready to help with some handy tips. And if you're really stuck, feel free to email us at hello@ateliertoon.com; we're happy to help!

At TOON atelier, we like to make things as easy as possible for you. You can pay quickly and securely with the following options: iDeal, Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, Visa, American Express, Maestro, and Mastercard. This way, you can order your unique mat in the way that works best for you. It's so convenient!

A perfectly fitting passe-partout starts with accurate measurements! To determine the outer size, measure the glass or backing board inside your picture frame. This is the exact size your passe-partout needs to fit perfectly in the frame (think of standard sizes like 21x30, 30x40, 40x50 or 50x70 cm).

For the cutout (the opening), measure your artwork or photo. Generally, allow for an overlap of about 0.5 cm on each side, so your artwork sits neatly behind the edge and doesn't slip through. Note: This often doesn't apply to Polaroids, photo strips and other standard photo sizes! For those we cut the opening to the exact size, so the characteristic white edges and other details of the photo stay fully visible.

Tip: always measure twice, it saves a lot of hassle!

The outer size is the total size of the passe-partout, so this is the size that fits in your picture frame.

Our standard outer sizes: 21x30, 30x40, 40x50 or 50x70 cm

The cutout is the opening in the passe-partout through which your photo or artwork is visible. Both sizes are crucial for a perfect result, so be sure to choose the correct size when ordering.

Absolutely! That's precisely what TOON atelier excels at! Where others stop at standard rectangles, we embrace organic, asymmetrical shapes. Do you have a specific, unusual size or a unique shape in mind? Contact us at hello@ateliertoon.com, and we'll be happy to discuss the possibilities of bringing your creative idea to life. Because nothing is too crazy for your precious memories!

Curious about delivery times, shipping costs, and returns? You'll find all the information you need on our dedicated Shipping & Returns page !

There, we'll explain exactly what to expect in terms of shipping, how to track your package, and what the terms and conditions are should you unexpectedly need to return something. We're happy to make everything as clear as possible!

Oops, that's definitely not the intention! Even though we pack our passe-partouts with the utmost care, something can always go wrong in transit. If your passe-partout arrives damaged, please send clear photos of the damage and the packaging to hello@ateliertoon.com within 48 hours of receipt. We'll then immediately look for a solution, so your artwork can still shine!

Your satisfaction is incredibly important to us! If, for any reason, you're not completely satisfied with your order or our service, we want to hear from you. Please email your complaint and order number to hello@ateliertoon.com. We'll do our utmost to respond within four business days and find a suitable solution together. We're here to frame your story, and that also means we're happy to hear from you if something isn't quite perfect!

Absolutely! We fully support the quality of our mats. You have a 1-year warranty on the quality of the materials and any manufacturing defects. This means we ensure the mat is free from defects that are not the result of normal use, improper storage, or other external factors.

Please note: Damage caused by bumps, falls, misuse, or stains such as greasy fingers or moisture, is not covered by the warranty.

A little tip from us, because yes, even a mat needs to be treated with love! Always handle the mat with clean hands (or even gloves!) and protect it from physical impact.

If, despite everything, a defect covered by the warranty (such as delamination of the cardboard) does occur, please contact us at hello@ateliertoon.com. We want you to enjoy your unique mat for a long time to come!