Reflection period

You have 14 days from the moment you receive your order to decide whether the item is right for you. Within that period you register your return with us.

Exception: made to measure

Mats with a custom size or a custom cutout are made especially for you. These count as bespoke items and cannot be returned, unless they are damaged or we made a mistake. Mats from our standard collection — standard sizes and colours — can be returned.

How to register a return

1. Within 14 days of receiving your order, send an email to hello@ateliertoon.com with your order number and the reason for the return. You may also use our model withdrawal form at the bottom of this page.
2. You will receive a confirmation from us with the return address.
3. Send the parcel back within 14 days of registering your return.

Conditions

• The product is unused, undamaged and in its original packaging.
• The plastic sleeves must not be torn. If the sleeves have been opened and the mat shows signs of use — fingerprints, marks, creases — we deduct the loss in value from your refund. For a mat we can no longer sell, that is the full purchase amount.
• You arrange and pay for the return shipment yourself. Keep your proof of postage.
• We cannot process returns that arrive unregistered or with postage due.

Arrived damaged?

Report transit damage within 48 hours of receipt — after that we can no longer file a claim with the carrier. Send us an email with your order number and clear photos of:

1. the damage to the product
2. the damage to the packaging or box
3. the shipping label on the packaging

Without these photos we cannot process a damage claim. If the fault is ours — the wrong size, colour or cutout — just let us know and we will put it right.

Refund

Once we have received and inspected your return, we refund the amount within 14 days to the account you paid with. For a full return we also refund the standard outbound shipping cost; if you chose a more expensive shipping option, we refund the standard rate. Any loss in value is deducted from the amount refunded.

Return address

TOON atelier
Nassauplein 39a
9717 CP Groningen
The Netherlands

Please only send your return after you have registered it.

Model withdrawal form

You do not have to use this form — a simple email with your order number and the reason for your return is fine. If you would like to use it, here it is.

To: TOON atelier, Nassauplein 39a, 9717 CP Groningen, The Netherlands — hello@ateliertoon.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.