MISSION

We're here to frame your story the creative way

Shipping & Returns

At TOON atelier, we do everything we can to get your unique mats to you safely and quickly. And if anything unexpectedly isn't quite right, we'll make sure to fix it! Because just as we love creating those unique organic shapes, your satisfaction is just as important to us.

Dispatch

So, you've chosen something beautiful, congratulations! We understand you'll want to get it as soon as possible.

  • Processing time: As soon as your order arrives, we'll start producing your unique mat(s). Since we make everything especially for you, we expect a processing time of 4 business days.

  • Shipping within the Netherlands: As soon as your order is ready, we'll ship it with a reliable courier. Shipping costs within the Netherlands are: €3.95 for sizes 21x30 cm or smaller and €5.95 for sizes 30x40 cm or larger.
  • Shipping within the EU : Shipping costs to selected countries in the EU are €6.95
  • Free shipping: Orders over €60? We'll cover the shipping costs. Great, right?
  • Track & Trace: You'll receive a track & trace code from us as soon as your package is on its way, so you can see exactly when the postman (or parcel delivery person, depending on the size of your creation) will be at your doorstep.

Returns

Still not satisfied? That's a shame!

  • Reflection period: You have 14 days from the moment you receive your order to decide if it fits perfectly. You can return your purchase to us within this period.
  • Conditions: Make sure the product is in its original condition, undamaged, and in its original packaging. The plastic sleeves must not be torn! We unfortunately cannot accept returns that are damaged or show signs of wear.
  • Return costs are at your own expense.

How do you return?

  • Refund: Once we have received and inspected the returned items in good condition, we will refund the purchase amount (excluding the original shipping costs) to the account you paid with within 14 days .